Privacy Policy

joya7 is an internationally operated online gaming platform serving players across Bangladesh, including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Mymensingh. We are committed to protecting the privacy and security of all personal information entrusted to us by our users.

This Privacy Policy explains what personal data joya7 collects, why we collect it, how we use and store it, and what rights you have in relation to that data. By accessing or using the joya7 platform, you acknowledge that you have read, understood, and agree to the practices described in this document.

Information We Collect

joya7 collects personal information only when it is necessary to provide our services, comply with legal obligations, or improve user experience. The categories of data we collect include the following:

Personal Identification Data

• Full name, date of birth, and national identification details provided during account registration.
• Contact information including email address and mobile phone number (used for account verification and communications).
• Residential address for identity verification purposes, where applicable under applicable regulations.
• Profile photograph or government-issued ID document images, required as part of our Know Your Customer (KYC) process.

Technical and Usage Data

• Device information including operating system, browser type, screen resolution, and device identifiers collected automatically when you access joya7.
• IP address and approximate geographic location data (country and city level only) derived from your network connection.
• Gameplay activity logs, session duration, betting history, and transaction records associated with your account.

How We Use Your Information

The personal data collected by joya7 is used exclusively for the following legitimate purposes:

• Account creation, identity verification, and management of your player account on the joya7 platform.
• Processing deposits and withdrawals through payment methods including bKash, Nagad, Rocket, Upay, Visa, and Mastercard.
• Delivering customer support services via email and live chat channels in response to your queries or complaints.
• Sending transactional notifications such as deposit confirmations, withdrawal updates, and security alerts relevant to your account.
• Fulfilling our legal and regulatory obligations, including anti-money laundering (AML) checks and responsible gaming monitoring.
• Improving and personalizing your experience on joya7, including game recommendations and relevant promotional offers where you have opted in to receive them.

Disclosure of Your Information

joya7 does not sell, trade, or rent your personally identifiable information to third parties under any circumstances. We may, however, share your information in the limited situations described below:

Service Providers

We may share your data with trusted third-party service providers who assist in operating the joya7 platform, such as payment processors, fraud detection services, and IT infrastructure providers. These parties are contractually bound to handle your data securely and only for the specific purpose for which it was shared.

Legal Requirements

We may disclose your information where required by law, court order, or government authority. This includes cooperation with law enforcement agencies or regulatory bodies when we have a good-faith belief that disclosure is necessary to comply with applicable legal obligations.

Business Transfers

In the event of a merger, acquisition, or sale of all or part of our assets, your personal data may be transferred to the acquiring entity. You will be notified via the email address registered with your account prior to any such transfer taking place.

Payment Data & Platform Security

joya7 takes the security of your financial and personal information extremely seriously. All transactions processed through bKash, Nagad, Rocket, Upay, Visa, and Mastercard are handled via encrypted, industry-standard payment gateways. We do not store full payment credentials (card numbers, full mobile wallet PINs) on our servers.

Our platform uses SSL (Secure Sockets Layer) encryption across all pages and connections to ensure that data exchanged between your browser or mobile device and our servers cannot be intercepted by unauthorized parties. We conduct regular security audits and maintain strict access controls on systems holding user data.

Account Security Responsibilities

While joya7 implements robust technical safeguards, you are also responsible for maintaining the security of your account credentials. Do not share your username or password with any other person. If you suspect unauthorized access to your account, contact our support team immediately at [email protected].

Cookies and Tracking Technologies

joya7 uses cookies and similar tracking technologies to enhance your browsing experience and improve platform functionality. Cookies are small data files placed on your device when you visit our site. We use the following types of cookies:

• Essential Cookies: Required for the platform to function correctly, including maintaining your login session and security tokens. These cannot be disabled.
• Analytical Cookies: Allow us to understand how users interact with joya7, which pages are visited most frequently, and where users encounter difficulties, so we can improve the experience.
• Preference Cookies: Remember your settings and preferences (such as language selection) so you do not need to re-enter them on each visit.

You may control cookie preferences through your browser settings. Please note that disabling essential cookies may affect the functionality of certain features on joya7. By continuing to use our platform after being informed of our cookie practices, you consent to the use of cookies as described above.

Your Data Rights

As a user of joya7, you hold the following rights with respect to your personal data. To exercise any of these rights, contact our support team using the details provided in the Contact section below:

• Right of Access: You may request a full copy of the personal data joya7 holds about you at any time.
• Right of Rectification: If any personal information we hold is inaccurate or incomplete, you have the right to request that we correct or complete it promptly.
• Right of Erasure: Also known as the 'right to be forgotten', you may request deletion of your personal data, subject to our legal retention obligations and responsible gaming requirements.
• Right to Restrict Processing: You may request that we limit the ways in which we use your personal data in certain circumstances, for example while a dispute about accuracy is resolved.
• Right to Object: You may object to processing of your personal data for direct marketing purposes. We will stop processing your data for such purposes immediately upon receipt of your objection.

We aim to respond to all valid data rights requests within 30 days. In complex cases, this period may be extended by a further 60 days, in which case you will be informed of the delay and the reason for it.

Data Retention Policy

joya7 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable laws and regulations. For active player accounts, data is retained for the duration of the account's existence plus a minimum of five years following account closure to comply with financial record-keeping and anti-money laundering regulations.

When data is no longer required to be retained, it is securely deleted or anonymized so that it can no longer be linked to an individual. If you have questions about specific retention periods for your data, please contact our support team.

Third-Party Websites

The joya7 platform may contain references to payment partners and service providers. joya7 is not responsible for the privacy practices or content of any third-party websites or services. We encourage you to review the privacy policies of any third-party services you choose to use in connection with your joya7 account.

Protection of Minors

joya7 is strictly an adult-only platform. Our services are intended exclusively for individuals aged 21 years and above. We do not knowingly collect personal data from anyone under the age of 21. If you are under 21 years of age, you are not permitted to register an account, access the platform, or engage in any gaming or betting activity on joya7.

If we become aware that personal data has been inadvertently collected from a user who is under 21 years of age, we will take immediate steps to delete that data from our systems and close the associated account. Parents or guardians who believe their child has registered on joya7 should contact us immediately at [email protected].

Changes to This Privacy Policy

joya7 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes to this policy, we will update the 'Last Updated' date at the top of this page and, where appropriate, notify registered users via the email address associated with their account.

Your continued use of the joya7 platform following the posting of any changes to this Privacy Policy constitutes your acceptance of those changes. We encourage you to review this page periodically to stay informed about how we protect your information.

Contact & Privacy Enquiries

If you have any questions, concerns, or requests regarding this Privacy Policy or the way joya7 handles your personal data, our dedicated support team is available to assist you. We are committed to responding to all privacy-related enquiries promptly and transparently.

Email us at: [email protected]

Our support team operates during Bangladesh Standard Time (BST, UTC+6) business hours and will acknowledge your enquiry within one working day.